FAQ & Policies

  • We do only take on a certain number of clients per year, so we can devote our best attention to them.

    We typically recommend 10-12 months in advance if you are including save the dates; for invitations, we recommend 7-9 months in advance.

  • On average, the design & production phase is about 2-3 months.

  • We will provide life-like proofs of your stationery.

    We will provide an initial concept design for your review; then five additional proofs are included.

  • When you receive your package, we recommend taking one full suite to the post office you are mailing them from to have it properly weighed prior to obtaining postage. Each post office is different, so we recommend this to avoid having any returned to you.

    We will also guide you along the way with recommendations for having your invitations delivered.

    To make sure your invitations arrive looking their best, it is recommended that you have your invitations hand-cancelled (instead of running through a postage machine). You will need to contact your local post office to inquire about these services.

  • Absolutely! For our invitation clients, we can provide menus, place cards, escort cards, signage and more. We love to get more creative with our day of stationery, since it doesn’t have to be mailed, and it’s our favorite part of the process!

  • Due to the custom nature of your order, we do not offer refunds or any type of cancellations once the order is placed. Your contract will state the minimum investment that we require to book.

  • We are in Dallas, Texas and ship our stationery worldwide.

  • We will carefully package and ship your order via UPS, with tracking. For international orders, we use multiple carriers depending on the destination; please note that all tariffs or taxes on your package are the responsibility of the client.

  • We charge our design fee to hold your date. From there, the print costs are split up based on the design phase (save the dates, invitations, or day-of).